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What can your Broker do for you when a claim occurs?
The real test of an
insurance policy arises when it becomes necessary to make a
claim. It is then that the customer discovers if their
insurance provision caters for their needs. The same can be
said of the customer’s Broker.
At D E Ford, we
have a dedicated claims team with a wealth of experience gained
from holding senior positions in loss adjusting and insurance
company claims departments, working in charitable institutions,
plus many years of customer service with D E Ford. Our
specialist knowledge enables us to provide timely assistance in
the aftermath of an event that might give rise to a claim.
We will help you to
present your claim to insurers – from assisting in completion of
the claim form, through advising you on the type of
documentation that may be required, to negotiating with the
insurance company claims department and/or their appointed
representatives, should matters become awkward. Our regular
updates on progress will keep you abreast of developments.
Our aim is the
speedy and efficient resolution of claims, removing the time
consuming ‘hassle’ from our clients to allow them to get on with
their day to day activities. Our involvement results in highly
satisfied customers, impressed with our detailed technical
know-how, as well as our strong focus on ‘customer service’. |
