With the current colder weather and flood warnings issued across Eastern parts of the country, it is important to stay safe and ensure that your homes, properties and businesses are protected. Preparing for these weather conditions can reduce the damage to your property and business as well as save lives.

If you live or have a property in a flood risk area, we recommend you keep up to date with the situation by following information feeds online or if you do not have access to the internet you can call the 24 hour Floodline on 0345 988 1188

www.metoffice.gov.uk @metoffice

www.environment-agency.gov.uk @EnvAgency

For further local advice your local radio or television news will provide you with the latest updates and advice for your area.

Emergency Kit

We would also advise preparing a flood kit of essential items, the kit should include emergency contact numbers, insurance policy documents, first aid kit, torch, water, spare clothing, sand bags, spade, bucket and wellies.

It is advised to move any valuable or sentimental belongings up high to reduce the risk of damage.

Tips for your home and businesses during colder weather

  • Get your heating system serviced every year by a qualified engineer to ensure it’s running safely and efficiently.
  • Never block air vents and if you have wood-burning, coal or gas heaters make sure there’s adequate ventilation.
  • If water pipes freeze they can burst. Make sure you know where the main stopcock is and check that it’s easy to turn so you can turn off the water if you need to, or if you are not there ensure other people are aware of this.
  • Make sure smoke alarms are working.
  • Install carbon monoxide alarms in every room that has a gas appliance.
  • Keep a mixture of salt and sand handy to put on steps or paths in icy weather.
  • Keep a torch handy in case you lose power and keep your radio, mobile phone, laptop or tablet fully charged, so you can use the battery power if there’s no electricity.
  • Keep a list of emergency numbers, such as your utility companies, insurance documents by your phone, ensure everyone is aware of them and what to do.

If you need to make a claim

Knowing the correct course of action should your business or property be affected during a flood can save you both time and money.

  • Do make simple emergency repairs: If possible take photographs of the damage first and keep all quotes and receipts
  • Leave dangerous work such as fixing the roof to professionals
  • Turn the power off, if safe, in a flooded home
  • Ensure homes are safe and secure before leaving to prevent further loss

Paying the excess

You will have to make a small contribution towards the cost of repairs, known as the excess. This amount varies, especially where insured’s are in an area known to be susceptible to flooding.

If you have any questions about how to make a claim following flood damage or would like to receive further advice and guidance then feel free to contact our Claims department using the following details.

Tel: 01904 784 141

Email: claims@deford.co.uk

For out of hours claims click here

Covid-19 Notification

We are following guidance and trying to ensure that our staff can work from home where possible. If you wish to make contact, please continue to use the direct telephone or email details for your usual contact(s).

If you are making a general enquiry or do not know your service contact(s) please call 01904 784141or send an email to info@deford.co.uk

xCenta Risk Management Portal

Our team of Risk Managers have been busy developing and building a new Microsite portal. Our aim is to update the service to ensure our risk management clients continue to have access to lots of useful risk assessment guidance, case studies, forms and templates.

To access the Resource Portal, please Click Here to log on to our xCenta system.

If you have any questions or are unsure of your Username or Password, please speak directly to our xCenta Support Team on 01777 861829.

Thank you.

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