The current weather conditions could have a huge impact on homes, properties and businesses. With the wet weather still continuing we have provided some advice on how to be prepared and what you need to do in the unfortunate event of any damage to your property.

Be prepared

  • Securely fasten all doors and windows
  • Check trees and any overhanging branches that could blow off and cause damage
  • Lock away loose objects in your outside spaces like garden furniture, bikes, children’s toys, bins
  • Secure weak fences and posts to reduce possible damage to your property and other peoples
  • Park vehicles in garages, if available, and clear from large buildings, trees, walls and fences
  • If you can check your gutters are clear, this should ideally be done once a year to prevent overflowing rainwater and property damage
  • Check all aerials and satellite dishes are secure
  • Remove loose roof tiles before any forecasted storms, check guttering and fascia’s are secure

Always check your contents and buildings insurance is up to date. It’s important you have the right kind of insurance in place.

Always keep up to date with the weather for the latest weather reports visit the Met Office (twitter @metoffice) and Environmental Agency (twitter @EnvAgency) BBC Weather (twitter @bbcweather)

After a storm

  • Be careful when checking for damage, check for roof damage at a safe distance and be careful of any broken glass and of fallen or damaged trees
  • Be careful not to touch any electrical/telephone cables that have been blown down or are still hanging
  • Take pictures of the damage and make lists, this will help in the event of making a claim
  • Keep all receipts

If you have been affected by the storms, contact a member of our Claims team for advice on what to do next.

Covid-19 Notification

We are following guidance and trying to ensure that our staff can work from home where possible. If you wish to make contact, please continue to use the direct telephone or email details for your usual contact(s).

If you are making a general enquiry or do not know your service contact(s) please call 01904 784141or send an email to

xCenta Risk Management Portal

Our team of Risk Managers have been busy developing and building a new Microsite portal. Our aim is to update the service to ensure our risk management clients continue to have access to lots of useful risk assessment guidance, case studies, forms and templates.

To access the Resource Portal, please Click Here to log on to our xCenta system.

If you have any questions or are unsure of your Username or Password, please speak directly to our xCenta Support Team on 01777 861829.

Thank you.

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