We are very conscious of the difficulties and concerns that many of our clients and contacts will be experiencing during the Coronavirus pandemic.

We want to reassure our clients of the measures we have taken to ensure that we continue to provide a high level of client service.

Our priority is to maintain service to our clients, whilst ensuring the safety and wellbeing of all our employees, clients and business partners.

Following the Government’s guidance issued on 23rd March, our people are now working largely from home, and thanks to the cloud-based nature of our infrastructure, they are well equipped to continue to offer a full risk advice & broking service, facilitated as appropriate through online communication channels or by telephone.

Our insurer partners and key suppliers have given comfort that they are also well prepared to give continuity of service through the coming weeks and months.

Between us therefore we are taking all possible measures to minimise disruption to our service, ensure continued access to the market and provide a smooth process at all stages of the customer journey.

We extend good wishes to all our clients and business partners through these extraordinarily difficult times and will continue to monitor the situation and adapt our approach accordingly.

Covid-19 Notification

We are following guidance and trying to ensure that our staff can work from home where possible. If you wish to make contact, please continue to use the direct telephone or email details for your usual contact(s).

If you are making a general enquiry or do not know your service contact(s) please call 01904 784141or send an email to info@deford.co.uk

xCenta Risk Management Portal

Our team of Risk Managers have been busy developing and building a new Microsite portal. Our aim is to update the service to ensure our risk management clients continue to have access to lots of useful risk assessment guidance, case studies, forms and templates.

To access the Resource Portal, please Click Here to log on to our xCenta system.

If you have any questions or are unsure of your Username or Password, please speak directly to our xCenta Support Team on 01777 861829.

Thank you.

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