It can be quite common amongst our clients who have large vehicles on their fleet to receive vague allegations that an “unknown item” has fallen from a vehicle and collided with another vehicle behind. Sometimes this is even when our client’s vehicle wasn’t in the area… It would appear they may be performing magic tricks!

One particular case involved an insurance company receiving an allegation that an object had fallen from our client’s wagon and hit a car travelling nearby. Neither the exact location was provided nor was a time of day nor the registration number, which is odd for such a seemingly dramatic event.

Our client was absolutely sure that no such incident had taken place, therefore the insurance company could strongly reject any allegations, request further detail and of course prove that our client’s wagon was involved.

Nothing was forthcoming, no photos, no nothing… It was unthinkable to even consider the claim on the basis of the scant information supplied and the insurance company firmly upheld their position. Not unsurprisingly, the claim didn’t progress and was withdrawn on the basis that no evidence existed to prove our client’s involvement.

At D E Ford we will always defend our client’s position until firm evidence can be supplied to prove otherwise. For more information visit our Claims page.

Covid-19 Notification

We are following guidance and trying to ensure that our staff can work from home where possible. If you wish to make contact, please continue to use the direct telephone or email details for your usual contact(s).

If you are making a general enquiry or do not know your service contact(s) please call 01904 784141or send an email to

xCenta Risk Management Portal

Our team of Risk Managers have been busy developing and building a new Microsite portal. Our aim is to update the service to ensure our risk management clients continue to have access to lots of useful risk assessment guidance, case studies, forms and templates.

To access the Resource Portal, please Click Here to log on to our xCenta system.

If you have any questions or are unsure of your Username or Password, please speak directly to our xCenta Support Team on 01777 861829.

Thank you.

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