D E Ford Insurance Brokers is Part of the PIB Group, as part of our response to the Coronavirus pandemic we have set up a dedicated microsite with advice on a range of insurance and business subjects, including information regarding if you find yourself in temporary financial difficulties, click here to visit the site.

Nigel didn’t always leave his bike in the same cycle shed at work and whilst he was pretty certain he had left it in the right hand one, it wasn’t there now.

Doubt crept into his mind alongside hope that it hadn’t really been stolen but he’d just left it in another rack. He checked the remaining racks, all hope disappeared. Just one more place to check.

“Security” 

“Hi Paul, it’s Nigel. I can’t find my bike. Would you be able to look at the CCTV footage for me?”

“No problem. Which rack did you leave it in?”

“The right hand one I think”

“Just checking now. When did you leave it there?”

“This morning”.

“Black and grey, right hand rack?”

“Yes, sounds like mine”

“I’m sorry I’ve got an image of a man crouching by the side of your bike around 14:50:20 and then cycling out of the main gate at 14:50:42”.

“Any means of identifying him?”

“Not from the footage. He’s wearing a cycle helmet and sunglasses. Probably aware of the cameras. Sorry Nigel, doubt you will see your bike again.”

“Thanks anyway.  I’ll report the claim to my Brokers”.  

Fortunately Nigel’s home insurance policy provided cover for the bike including the fittings for his son’s seat and Nigel’s bicycle computer. Within a few days of reporting the claim on D E Ford’s dedicated claims line Nigel’s claim was settled and he was happily cycling to work again, his computer tracking his average and maximum speed, distance, calories burned…

Covid-19 Notification

We are following guidance and trying to ensure that our staff can work from home where possible. If you wish to make contact, please continue to use the direct telephone or email details for your usual contact(s).

If you are making a general enquiry or do not know your service contact(s) please call 01904 784141or send an email to info@deford.co.uk

D E Ford Insurance Brokers is Part of the PIB Group, as part of our response to the Coronavirus pandemic we have set up a dedicated microsite with advice on a range of insurance and business subjects, including information regarding if you find yourself in temporary financial difficulties, click here to visit the site.

xCenta Risk Management Portal

Our team of Risk Managers have been busy developing and building a new Microsite portal. Our aim is to update the service to ensure our risk management clients continue to have access to lots of useful risk assessment guidance, case studies, forms and templates.

To access the Resource Portal, please Click Here to log on to our xCenta system.

If you have any questions or are unsure of your Username or Password, please speak directly to our xCenta Support Team on 01777 861829.

Thank you.

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