We promise we will:

  • Acknowledge receipt of all new claims within 1 working day.
  • Clients are to be kept informed of the progress of a claim at regular and agreed intervals.
  • Offer a full claims handling service including presentation and negotiation.
  • Arrange, if required, a replacement vehicle with ‘Enterprise Rent a Car’ on non-fault claims.
  • Instruction of Loss Adjusters from our nominated panel.
  • Accompanying liability investigations.
  • Settlement cheques to be issued first class on the day of receipt or BACS transfer whenever possible.
  • Periodic provision of claims management information in the format desired and agreed.
  • We will pursue uninsured recoveries against third parties in-house as far as practicable before passing our file to solicitors.
  • Where appropriate and agreed, a periodic visit by dedicated claims handler.

Register a Claim

Please provide us with some details and a member of the claims team will contact you within one working day.

You are using this form to submit your details to us. The data you provide will be retained to provide you with details of our insurance services.
If at any time you want your data removed from our systems please let us know.
Our privacy notice lets you know how we use your data and how to request removal.
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