We promise we will:

  • Acknowledge receipt of all new claims within 1 working day.
  • Clients are to be kept informed of the progress of a claim at regular and agreed intervals.
  • Offer a full claims handling service including presentation and negotiation.
  • Arrange, if required, a replacement vehicle with ‘Enterprise Rent a Car’ on non-fault claims.
  • Instruction of Loss Adjusters from our nominated panel.
  • Accompanying liability investigations.
  • Settlement cheques to be issued first class on the day of receipt or BACS transfer whenever possible.
  • Periodic provision of claims management information in the format desired and agreed.
  • We will pursue uninsured recoveries against third parties in-house as far as practicable before passing our file to solicitors.
  • Where appropriate and agreed, a periodic visit by dedicated claims handler.

Register a Claim

Please provide us with some details and a member of the claims team will contact you within one working day.

You are using this form to submit your details to us. The data you provide will be retained to provide you with details of our insurance services.

If at any time you want your data removed from our systems please let us know.

Our privacy notice lets you know how we use your data and how to request removal.

Covid-19 Notification

We are following guidance and trying to ensure that our staff can work from home where possible. If you wish to make contact, please continue to use the direct telephone or email details for your usual contact(s).

If you are making a general enquiry or do not know your service contact(s) please call 01904 784141or send an email to info@deford.co.uk

xCenta Risk Management Portal

Our team of Risk Managers have been busy developing and building a new Microsite portal. Our aim is to update the service to ensure our risk management clients continue to have access to lots of useful risk assessment guidance, case studies, forms and templates.

To access the Resource Portal, please Click Here to log on to our xCenta system.

If you have any questions or are unsure of your Username or Password, please speak directly to our xCenta Support Team on 01777 861829.

Thank you.

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