The relationships with our clients are paramount, but don’t just take our word for it…
Autism Plus chose D E Ford to be their Insurance Broker in 2013 after meeting a range of insurance brokers when it was due for renewal. They have worked very closely with us, and even visited all of our sites across Yorkshire and Humberside to ensure they knew our business inside and out and to ensure we got the best policy for our business and value for money. They keep us regularly informed as to what is happening in the insurance world, and communicate monthly with us as to what is happening in our organisation. We also have the Risk Management which has been invaluable to our organisation since it has been implemented, and streamlined our health and safety processes.
Overall a first class service from a first class broker.
We have worked with D E Ford Insurance Brokers for many years, and have always received a very friendly and professional service. They are always there to help and are very responsive. Nothing is ever too much trouble. D E Ford have always demonstrated a thorough understanding of our business and our business needs, and also of the insurance market and how it can best work for us. As a result we have been provided with a service of the highest quality in respect of both selecting the best and most appropriate covers, and also in respect of claims handling and management, which has been excellent over the years, with first class results having been achieved.
Crisis has been a client of D E Ford for 10 years, during which period of time our organisation and work has expanded nationally. However, this has never affected the quality and standard of customer service from D E Ford, all insurance queries are dealt with promptly and professionally, regardless of complexity or volume. D E Ford provides a consistently good brokering service as well as offering informed and helpful advice when needed. I would continue to recommend D E Ford to other charities operating in this sector, as not only do they ensure we have the right basis of cover, they also ensure the best rates are negotiated at renewal.
The service that The Oaklea Group has received from D E Ford has been excellent. Whether it is just a small general enquiry, or something more involved I know that the D E Ford team will respond quickly and give me the information I need to get on with the job of running a charity. They understand the organisation well and their advice is appropriate in the context in which we work. The risk management team give us practical assistance and provide us with the confidence that we are in capable hands. I would not hesitate to recommend D E Ford to any other charity.
Our insurances are arranged by D E Ford Insurance Brokers. The service we receive is excellent; all members of staff are extremely knowledgeable and highly efficient, as well as being very helpful, polite and cheerful. Any queries are given immediate attention and quickly resolved. A very professional service is provided by everyone.
Treetops Hospice moved to D E Ford in 2008 and immediately made significant savings on our insurance premiums. Since then we have received an exemplary service and the premiums paid have remained at a very competitive level. When a claim has been made it has been dealt with efficiently and funds arising have been received promptly. I would recommend D E Ford to any Hospice.
We have been a client of D E Ford since 2013. I find the quality and standard of work to be very high, insurance queries are always dealt with promptly and professionally, regardless of how small, or sometimes insignificant, they are.
I feel D E Ford go “above and beyond” any service we have received in the past, not only providing a good brokering service, but offering advice and adhoc help when required, for example when we take on new business.
The patience, friendliness and professionalism displayed by all the team is second to none.
I would thoroughly recommend D E Ford, not only do they ensure we have the correct cover for our business at the best rates at renewal, they also provide a good service all year round.
The team at D E Ford truly understand the hospice sector and the day to day challenges we face. We seek
comfort in knowing all our insurance needs are looked after. D E Ford always respond to any situation
that arises both quickly and efficiently, which allows us to get on with running our hospice. We would
recommend D E Ford to any organisation.
Ampleforth Abbey Trust has been a client of D E Ford for over 20 years. The original rationale for appointing D E Ford to be our insurance broker and our competent advisor for risk management was an intuitive belief in the integrity of their highly professional and personal approach to business and client support; over the years, intuition has been superseded by a track-record which has confirmed our initial perceptions. It does not take long to understand that D E Ford functions as a business family, and the warmth and cordiality of its own workplace extends to its clients. We value the day-to-day approachability of D E Ford staff who are always available to discuss minor as well as major issues, and to offer supportive professional guidance. In summary, D E Ford is a highly reputable company which adds value to our work; it is a company which believes in relationships, and understands that getting to know its clients is fundamental to supporting and working with them productively in the long-term.
Pathway Project deliver services for domestic and sexual abuse victims and survivors, through refuge and outreach work. With work of such a specialised nature we had been keen to find an insurance policy that would meet all of our needs and that we could rely on in a crisis. Through Women’s Aid we found this bespoke policy which has been absolutely brilliant. The policy meets all of our needs from covering the refuges to Professional Indemnity insurance for our helpline and counselling service. We have everything in one policy. We hope not to need their help but on the two occasions when we have they have responded professionally, sensitively, and with the necessary speed to ensure that we deal with the problem quickly. We would recommend them to anyone running a similar service.
D E Ford were introduced to the Douglas Macmillan Hospice through HQP (Hospice Quality Partnership) on a transparent broker fee rather than our previous commission basis. It was great to work with a company that had a good knowledge of how hospices work and this gave us the reassurance that our needs were being met. D E Ford audited our current insurance cover and made suggestions where needed to cover gaps or improvements needed in our current cover. Not only were improvements made but we made savings equating to £11,520.07. On top of this as a HQP member we will benefit from a 5% rebate on property damage and business interruption, 5% rate reduction at next renewal as well as free access to an online Risk Management resource centre.
D E Ford were introduced to St Helena Hospice through HQP but I have worked with them for many years before that with another hospice. They really understand the hospice sector and are able to put together insurance cover that is needed rather a generic off the shelf solution. Their on-going support is first class and the turn round response time for queries is always rapid and provides effective and practical solutions.
Transform Housing & Support chose D E Ford to be their Insurance Broker in 2009 substantially reducing our premiums and improving our cover. They have worked very closely with us over the years, giving first class advice, and have ensured that we have an appropriate level of cover for our organisation at a competitive price. The service we receive is excellent, and queries are given immediate attention and quickly resolved. We have recently been unfortunate to have two major claims in recent years and they provided us with first class support ensuring a successful outcome to our claims.
Dealing with D E Ford gives me confidence that we are making informed decisions about the Foundation’s insurance requirements. It is a really personal service and they know and understand our schools and always respond promptly to requests and work effectively to get the best outcome.
The service we have received has been excellent throughout with all renewals and queries being dealt with swiftly and professionally at all times. Nothing has been too much trouble. We were kept fully informed throughout the renewal process and were presented viable and cost effective options and recommendations for all policy renewals.
After being engaged as our brokers, DE Ford has also provided an excellent contract checking service which has matched and surpassed any similar service we have received elsewhere previously.